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The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
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ean: 9781604270495, isbn: 1604270497,

The Definitive Source for Certified Process Design Engineers IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastruct...



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