Login       My Wishlist
  My Cart
$0.00 / 0 items
 
EMS Linux
Utilizing the Best Tools With Linux
 
International Access
Global Shipping Options Available
  Our Catalog   Software Design, Testing & Engineering   Structured Design

Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives


Save 1% on the Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives by Trafford at EMS Linux. MPN: black & white illustrations. Hurry! Limited time offer. Offer valid only while supplies last. How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows


Product Description

How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following: Defining and building a comprehensive metrics program; Metrics that are the most important and how to calculate them; How to measure your IT services; Tips and suggestions for what to do if inadequate tools and reporting exist; Suggested approach for how to build your metrics program step-by-step In addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated! "A comprehensive guide for building any service management metrics program with all the information you need in one place" No theory here . . . this gives us real metrics we can easily go after" "A fantastic addition to our IT service management solution set"

Additional Information

Manufacturer:Trafford
Part Number:black & white illustrations
Publisher:Trafford
Studio:Trafford
MPN:black & white illustrations
EAN:9781490719450
Item Weight:0.59 pounds
Item Size:0.45 x 9 x 9 inches
Package Weight:0.78 pounds
Package Size:6 x 0.45 x 0.45 inches

Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives by Trafford

Buy Now:
Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives

Brand: Trafford
Condition: New
Lead Time: 1 - 2 Business Days
Availability: In Stock
$24.95
$24.94


Quantity:  

 


View More In Structured Design.

 


Have questions about this item, or would like to inquire about a custom or bulk order?


If you have any questions about this product by Trafford, contact us by completing and submitting the form below. If you are looking for a specif part number, please include it with your message.

First Name:
Last Last:
Email Address:
Your Message:

Related Best Sellers


By O'Reilly Media
mpn: 14122824, ean: 9780596001735, isbn: 0596001738,
Many programmers code by instinct, relying on convenient habits or a "style" they picked up early on. They aren't conscious of all the choices they make, like how they format their source, the names they use for variables, or the kinds of loops they ...

By imusti
mpn: 9780471380238, ean: 9780471380238, isbn: 0471380237,
A quick and reliable way to build proven databases for core business functions Industry experts raved about The Data Model Resource Book when it was first published in March 1997 because it provided a simple, cost-effective way to design databases fo...

By SDC Publications
ean: 9781585039050, isbn: 1585039055,
This book is designed as a learning tool to help the aspiring engineer learn the language of engineering graphics. In this regard, this book is hardly unique, as there have been literally hundreds of books published in the past that had a similar goa...

By Apress
ean: 9781590594780, isbn: 1590594789,
*The most updated PostgreSQL book on the market, covering version 8.0 *Highlights the most popular PostgreSQL APIs, including C, Perl, PHP, and Java *This is two books in one; it simultaneously covers key relational database design principles, while...

By Maker Media Inc
ean: 9781457187360, isbn: 1457187361,
France's Le FabShop has extensive experience testing 3D printers and creating digital models for them. From an articulated Makey Robot to a posable elephant model, Samuel N. Bernier and the rest of Le FabShop's team have created some of the most-prin...

By Wiley
ean: 9780471356059, isbn: 0471356050,
This book has been thoroughly revised and updated to reflect developments since the third edition, with an emphasis on structural mechanics. Coverage is up-to-date without making the treatment highly specialized and mathematically difficult. Basic th...

By Brand: O'Reilly Media
mpn: 43171-552835, ean: 9781449357412, isbn: 1449357415,

By Graeme Simsion
mpn: 13203947, ean: 9780126445510, isbn: 0126445516,
Data Modeling Essentials, Third Edition, covers the basics of data modeling while focusing on developing a facility in techniques, rather than a simple familiarization with "the rules". In order to enable students to apply the basics of data modeling...

By Variant Press
ean: 9780994031020, isbn: 0994031025,
Continuing the story of Commodore where the previous book, Commodore: A Company on the Edge left off, this book takes a look at Commodore's most tumultuous years. How did the Amiga, a computer now widely regarded as having been five years ahead of it...

By Cengage Learning
ean: 9781337627948, isbn: 1337627941,
MindTap MIS for Coronel's Database Systems: Design, Implementation, & Management, 13th edition helps you learn on your terms. You can connect with your instructor, organize coursework, and have access to a range of study tools including e-book, lectu...



Privacy Policy / Terms of Service
© 2018 - emslinux.com. All Rights Reserved.